RATES
Dart'Agnan makes every effort to ensure that you get the best services at the best prices!
Here are the shipping rates before taxes for your purchases of small items:
- - For orders under $90.00, shipping cost of $16.99.
- - For orders between $90.00 and $174.99, shipping cost of $9.99.
- - For orders of $175.00 and more, FREE shipping !
In all cases, additional handling charges may apply on heavy or large items. These costs are automatically added to the shipping cost in your cart.
It is also possible that additional delivery costs are added if you live in remote area, according to our carrier. In this case, we will contact you.
We are committed to maintaining the best possible rates at all times, but given the instability of the markets, rates and conditions may vary without notice.
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SHIPPING
Your order will usually be processed and shipped within 24-48 business hours of receipt. We use the services of various recognized carriers.
For a first order, the billing and delivery addresses must be identical, in order to confirm your identity. If you register two different addresses during your first order, this one could be delayed or even be cancelled.
Any order over $1000.00 before taxes must be approved by Dart'Agnan management.
Dart'Agnan reserves the right to withhold or cancel any order.
We only ship to Canada.
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SPECIAL ORDER
Some items are available for purchase even if we do not have them in stock, or if the quantity requested exceeds the quantity in stock. At this time, "Special Order" will appear under the "Add to Cart" box. Thus, the missing items will be added to our next order.
You can easily know the available quantity of the coveted product by taking a look at the Data Sheet a little further down.
Note that your order will be shipped to you only when all the items ordered are available.
Click here to know the approximate arrival date or our next order at our office.
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RECEIPT OF YOUR ORDER
When receiving your package, make sure that it is not damaged or opened. If so, you should report it immediately to the carrier. Take photos of your damaged package and the carrier's vehicle before it leaves. If the carrier agrees, you can open your package in his presence to ensure that your order is complete and in good condition.
If an item has been broken or lost by a package damaged in transit, the responsibility for compensation lies with the carrier. Dart'Agnan cannot be held responsible for breakage during transport.
The images you have taken could greatly help in a quick settlement from the carrier.
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RETURN CONDITIONS
Authorization from Dart'Agnan is essential before returning an item. No credit or refund will be given to you without authorization. Please contact us as soon as possible by email to request a return authorization.
No returns will be authorized after 5 days of receipt of your order.
You must return the item in a package that guarantees adequate protection of the latter during transport.
Items ordered from a "SPECIAL ORDER" are not returnable unless you have received the wrong item.
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CREDIT
An item can be refunded or credited to you if all of these requirements are met:
• You have obtained authorization from Dart'Agnan.
• The article and the original packaging are intact.
• The item received is not the one you ordered.
In the event of an error on the part of Dart'Agnan, we will assume the return costs as well as the delivery costs for the item you originally ordered, all accompanied by our most sincere apologies.
In the event of an order error on your part, you will have to bear the return costs and a refund will be made through Paypal, which manages the payment methods on our site, as soon as we have noted and accepted the condition of the returned item.
In the event that the original packaging of the article is damaged and/or the article has been used, a credit of 50% of the amount of the article appearing on your invoice could be granted to you, only after the reception and the evaluation by Dart'Agnan of the returned item.
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FRAUD
Persons, companies or organizations that attempt to defraud Dart'Agnan by false declarations or in any way whatsoever, will be prosecuted according to the Canadian and/or Quebec laws in force.
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IMAGES AND CONTENT PROTECTED
All the images present on this site as well as all the texts and logos, are the property of their respective owners and are protected by copyright.
Total or partial reproduction of the content of this site is strickly prohibited.
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ACCURACY OF IMAGES, INFORMATIONS AND TECHNICAL DATA
Although everything is implemented to provide you with accurate informations and images, articles and descriptions may vary over time. Dart'Agnan can not be held responsible for these changes and it is your responsibility to verify the accuracy of such information.
In the event of any discrepancy between the images and information contained on our website and the images and information contained on the websites of the respective manufacturers/distributors, the latter prevails.
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SECURE PAYMENT
Your purchasing procedures are secured with SSL on the Dart'Agnan site by our host WHC.
Your payments, Visa / Mastercard are supported and secured by Stripe or Paypal, your choice. Payment to your Paypal account is also supported and secured by Paypal.
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DART'AGNAN LOYALTY POINTS
Dart'Agnan takes great care or its loyal customers. That's why we decided to thank you by offering you rewards for each of your purchases. Here are the details for obtaining and using Dart'Agnan Loyalty Points.
To be entitled to Dart'Agnan Loyalty Points, you must be a registred customer on our Web site and be logged in during your transactions. Unfortunately, "Visitor" customer cannot acces this reward.
The Points offered for each item as well as their conversion values are clearly displayed when you place an item in your cart. When you have reached the minimum Points required, you can convert them into a voucher applicable on a subsequent order.
The Points accumulated during a purchase will be available as soon as the carrier notifies us of the delivery of your order to the address mentioned on your purchase invoice.
All details of your accumulated, converted and used Points are easily accessible at all times among other information in your account page.
Points received from a returned or canceled purshase will be deducted from your account.
Dart'Agnan reserves the right to modify the conditions or end this promotion at any time. In the event of the suspension of this promotion, all your accumulated Dart'Agnan Loyalty Points will be converted into a voucher that can be used at the time of your choice.
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