Receipt or your Order
When receiving your package, make sure that it is not damaged or opened. If so, you should report it immediately to the carrier. Take photos of your damaged package and the carrier's vehicle before it leaves. If the carrier agrees, you can open your package in his presence to ensure that your order is complete and in good condition.
If an item has been broken or lost by a package damaged in transit, the responsibility for compensation lies with the carrier. Dart'Agnan cannot be held responsible for breakage during transport.
The images you have taken could greatly help in a quick settlement from the carrier.
Authorization from Dart'Agnan is essential before returning an item. No credit or refund will be given to you without authorization. Please contact us as soon as possible by email to request a return authorization.
No returns will be authorized after 5 days of receipt of your order.
You must return the item in a package that guarantees adequate protection of the latter during transport.
Items ordered from a "SPECIAL ORDER" are not returnable unless you have received the wrong item.
An item can be refunded or credited to you if all of these requirements are met:
• You have obtained authorization from Dart'Agnan.
• The article and the original packaging are intact.
• The item received is not the one you ordered.
In the event of an error on the part of Dart'Agnan, we will assume the return costs as well as the delivery costs for the item you originally ordered, all accompanied by our most sincere apologies.
In the event of an order error on your part, you will have to bear the return costs and a refund will be made through the method of payment used during your purchase, as soon as we have noted and accepted the condition of the returned item.
In the event that the original packaging of the article is damaged and/or the article has been used, a credit of 50% of the amount of the article appearing on your invoice could be granted to you, only after the reception and the evaluation by Dart'Agnan of the returned item.
Persons, companies or organizations that attempt to defraud Dart'Agnan by false declarations or in any way whatsoever, will be prosecuted according to the Canadian and/or Quebec laws in force.